Shipping & Returns

To avoid any problems with your order, please make sure you order the correct Bike Rack Roller™ for your bike rack, they are not universal. If you have questions, please contact us directly for assistance.

At Cactus Brothers, we stand behind the quality and craftsmanship of our products. We warranty all items against defects in materials or workmanship that occur under normal use. If an issue arises, we’ll strive to make it right through repair or replacement.

This warranty does not cover damage caused by misuse, neglect, intentional harm, or installation on unsupported bike rack models. Each product is designed for specific makes and models, and compatibility details are clearly listed on our website.

While returns are uncommon, customer satisfaction is our priority. If your order doesn’t meet expectations, contact us—we’ll work with you to find a fair and positive solution.

If the need for warranty parts, repairs, or need for arises, please contact us here.